Get Audiologist Guidance Without Starting With a Clinic Visit
An online audiologist consultation can help you discuss hearing concerns, review an existing audiogram, get hearing-aid guidance and understand whether your next step should be online follow-up, a home hearing visit, clinic testing or ENT care.
It is designed for guidance, triage, counselling and selected follow-up not as a replacement for diagnostic hearing tests that require audiology equipment or physical examination.
14 +
years of Exp in Hearing Care
Who Should Book an Online Hearing Consultation?
Speak with an experienced audiologist online for hearing concerns, hearing aid guidance, tinnitus support, report review, and follow-up care from the comfort of your home. This option is ideal for individuals who are unsure about their hearing concerns or want professional advice before visiting a clinic.
Discuss Early Signs of Hearing Loss
Useful when conversations seem less clear, you are struggling in noise or you are unsure whether a formal hearing test is needed.
Talk About Hearing Problems & Listening Difficulties
Discuss when the problem started, whether one or both ears are affected and which daily situations are most difficult.
Review Hearing Test Reports Online
Keep your audiogram or hearing report available so the audiologist can explain the findings and whether further testing is required.
Get Online Hearing Aid Usage Guidance
Discuss daily use, insertion, charging, cleaning, connectivity and common device-use concerns.
Remote Hearing Aid Fine-Tuning Support
Selected remote support may be possible depending on the hearing-aid model, compatible technology and available remote-support setup.
Please note: Advanced hearing tests and detailed audiology assessments may require an in-clinic appointment or home visit for accurate diagnosis.
Online Consultation Is Best For
- Existing hearing-report review
- Early hearing concerns and triage
- Hearing-aid usage questions
- Selected hearing-aid follow-up
- Tinnitus discussion and next-step guidance
- Family or caregiver counselling
- Deciding whether you need clinic, home or medical care
What Can an Audiologist Help With Online?
Your concern | What may be possible online |
Unsure whether you have hearing loss | Discuss symptoms and decide which hearing assessment may be appropriate |
Already have an audiogram | Review and explain the existing hearing report |
Tinnitus | Discuss symptoms, relevant hearing history and next steps |
Hearing-aid usage problem | Guidance on charging, cleaning, insertion, apps and selected troubleshooting |
Post-fitting follow-up | Discuss comfort, usage, listening difficulties and adaptation |
Helping a parent | Review reports, communication concerns and suitable care options |
What Cannot Be Diagnosed Through Video Alone?
Online consultation should not be presented as a substitute for tests that require diagnostic equipment or direct examination.
A video consultation alone cannot replace:
- Pure-tone audiometry
- Bone-conduction testing
- Tympanometry
- OAE
- BERA/ABR
- Detailed physical ear examination
- Other specialised audiology investigations
If one of these is needed, the audiologist should guide you to an appropriate clinic, home hearing assessment or medical pathway.
Can an Audiologist Review Your Existing Report Online?
Yes, an existing report can be useful for understanding your current hearing status and deciding what should happen next.
The review may help explain:
- Whether hearing loss is shown
- Whether one or both ears are affected
- The degree and pattern of hearing loss
- Whether speech testing was completed
- Whether additional testing may be required
- Whether hearing-aid evaluation may be appropriate
- Whether anything warrants ENT or medical review
The exact report-sharing/upload process should be confirmed while booking, as the supplied page does not specify the platform or upload workflow.
Online Consultation Process
How Online Audiologist Consultation Works
Schedule Your Online Hearing Consultation
Speak With an Experienced Audiologist Online
Discuss Hearing Loss, Tinnitus & Hearing Aid Concerns
Get Expert Recommendations & Next Steps
How to Prepare for Your Video Consultation
Before the appointment:
- Sit in a quiet and private place
- Use a stable internet connection
- Keep your phone, tablet or computer charged
- Keep hearing reports ready
- Keep hearing aids, charger and accessories nearby
- Write down the situations where hearing is most difficult
- Ask a family member to join if their input will help
Platform details should be confirmed when the appointment is booked because the current service page does not specify the video platform.
Not Sure About Your Hearing Symptoms?
Book an online hearing consultation for expert advice on hearing loss, tinnitus, hearing aids, and hearing care concerns.
FAQ's
What is an online audiologist consultation?
An online audiologist consultation allows you to speak with a hearing care professional through video or phone. It is useful for discussing hearing concerns, understanding symptoms, reviewing reports, getting hearing aid guidance, or deciding whether you need an in-clinic test or home visit.
Who should book an online hearing consultation?
You can book an online consultation if you are noticing early signs of hearing loss, tinnitus, hearing aid discomfort, device performance issues, or confusion about your hearing test report. It is also useful for people who want expert guidance before visiting a clinic.
Can an audiologist review my hearing test report online?
Yes. If you already have a hearing test report, an audiologist can review it during an online consultation, explain the findings in simple language, and suggest appropriate next steps. This may include hearing aid evaluation, further testing, home care, or clinic-based assessment.
Can online consultation help with hearing aid issues?
Yes. Online consultation can help with common hearing aid concerns such as usage doubts, cleaning guidance, battery or charging issues, sound quality concerns, feedback, pairing problems, or follow-up advice. Some issues may still require in-person servicing or reprogramming.
Can hearing loss be diagnosed online?
An online consultation can help understand symptoms and guide the next step, but a complete diagnosis usually requires a proper hearing test. If detailed testing is needed, the audiologist may recommend a clinic appointment or home hearing test.