Introduction
Resonnocare Healthtech Pvt Ltd ("Resonnocare", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access our website, use our services, or interact with us in connection with our healthcare offerings. Resonnocare currently provides structured audiology and speech services, including hearing assessments, hearing devices, specialised audiology tests, and speech audiology and therapy. Services are delivered through standard clinical protocols and guided by experienced professionals. Our care framework is designed to integrate additional specialised medical services as we expand. This Privacy Policy applies to our website, online platforms, patient communications, appointment systems, and any other digital or offline interactions where this policy is referenced. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of this Privacy Policy
Personal Data / Personal Information means any information that identifies or
can reasonably identify an individual, such as name, contact details, or online
identifiers.
• Sensitive Personal Data / Health Information means information relating to an individual’s physical or mental health, medical history, diagnostic data, or treatment records.
• Processing means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• Data Subject means the individual to whom the personal data relates.
• Data Controller refers to Resonnocare Healthtech Pvt Ltd, which determines the purposes and means of processing personal data.
• Data Processor refers to third parties that process data on our behalf under contractual obligations.
• Sensitive Personal Data / Health Information means information relating to an individual’s physical or mental health, medical history, diagnostic data, or treatment records.
• Processing means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• Data Subject means the individual to whom the personal data relates.
• Data Controller refers to Resonnocare Healthtech Pvt Ltd, which determines the purposes and means of processing personal data.
• Data Processor refers to third parties that process data on our behalf under contractual obligations.
Information We Collect
We collect information necessary to provide healthcare services, manage operations, and comply with legal obligations.
(A.) Information You Provide Directly
This may include:
• Full name, date of birth, age, and gender
• Contact information (email address, phone number, postal address)
• Appointment and scheduling details
• Medical and audiological information relevant to diagnosis, assessment, and treatment
• Speech, hearing, or therapy records
• Information submitted through forms, inquiries, or patient portals
Sensitive health information is collected only where necessary and handled under enhanced confidentiality and security controls.
This may include:
• Full name, date of birth, age, and gender
• Contact information (email address, phone number, postal address)
• Appointment and scheduling details
• Medical and audiological information relevant to diagnosis, assessment, and treatment
• Speech, hearing, or therapy records
• Information submitted through forms, inquiries, or patient portals
Sensitive health information is collected only where necessary and handled under enhanced confidentiality and security controls.
(B.) Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address and device identifiers
• Browser type, operating system, and access times
• Pages visited and interactions with website features
• Cookies and similar tracking technologies
This information helps us improve website functionality, performance, and user experience.
When you visit our website, we may automatically collect:
• IP address and device identifiers
• Browser type, operating system, and access times
• Pages visited and interactions with website features
• Cookies and similar tracking technologies
This information helps us improve website functionality, performance, and user experience.
How We Use Your Information
We process personal data for legitimate and specific purposes, including to:
• Provide audiology, speech, and related healthcare services
• Conduct assessments, diagnostics, and therapy sessions
• Manage appointments, billing, and patient communication
• Maintain accurate medical and service records
• Improve our services, systems, and care quality
• Respond to inquiries and support requests
• Comply with legal, regulatory, and professional obligations
Marketing or promotional communications, where applicable, are sent only with appropriate consent and can be opted out of at any time.
• Provide audiology, speech, and related healthcare services
• Conduct assessments, diagnostics, and therapy sessions
• Manage appointments, billing, and patient communication
• Maintain accurate medical and service records
• Improve our services, systems, and care quality
• Respond to inquiries and support requests
• Comply with legal, regulatory, and professional obligations
Marketing or promotional communications, where applicable, are sent only with appropriate consent and can be opted out of at any time.
Legal Basis for Processing
Under applicable data protection laws in India, including the Digital Personal Data
Protection Act, 2023 (DPDPA), we process personal data on one or more of the
following legal bases:
• Consent – where you have provided explicit permission for specific processing activities
• Provision of Healthcare Services – where processing is necessary to deliver medical or therapeutic care under a contract with you
• Legal Obligation – compliance with healthcare regulations, medical record keeping requirements, or regulatory mandates
• Legitimate Interests – operational, security, and service improvement purposes that do not override your rights and interests
• Consent – where you have provided explicit permission for specific processing activities
• Provision of Healthcare Services – where processing is necessary to deliver medical or therapeutic care under a contract with you
• Legal Obligation – compliance with healthcare regulations, medical record keeping requirements, or regulatory mandates
• Legitimate Interests – operational, security, and service improvement purposes that do not override your rights and interests
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Enable essential website functionality
• Analyze website usage and performance
• Improve user experience
You can control or disable cookies through your browser settings. Please note thatn disabling cookies may affect certain website features.
• Enable essential website functionality
• Analyze website usage and performance
• Improve user experience
You can control or disable cookies through your browser settings. Please note thatn disabling cookies may affect certain website features.
Sharing and Disclosure of Information
We do not sell personal data. We may share information only when necessary and
appropriate, including with:
• Healthcare professionals directly involved in your care
• Authorized service providers (e.g., IT systems, appointment platforms, billing services)
• Legal or regulatory authorities, when required by law
• Professional advisors (e.g., legal, compliance) under confidentiality obligations
All third parties are contractually required to safeguard personal data and use it only for specified purposes in accordance with our instructions.
• Healthcare professionals directly involved in your care
• Authorized service providers (e.g., IT systems, appointment platforms, billing services)
• Legal or regulatory authorities, when required by law
• Professional advisors (e.g., legal, compliance) under confidentiality obligations
All third parties are contractually required to safeguard personal data and use it only for specified purposes in accordance with our instructions.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect
personal data from unauthorized access, loss, misuse, or disclosure, including:
• Role-based access controls to systems and records
• Secure storage and data handling procedures
• Encryption of sensitive data in transit and at rest
• Confidentiality obligations for staff and contractors
While we take data security seriously and follow industry best practices, no system can be guaranteed to be completely secure. We continuously review and update our security measures to address emerging threats.
• Role-based access controls to systems and records
• Secure storage and data handling procedures
• Encryption of sensitive data in transit and at rest
• Confidentiality obligations for staff and contractors
While we take data security seriously and follow industry best practices, no system can be guaranteed to be completely secure. We continuously review and update our security measures to address emerging threats.
Data Retention
Personal data, including healthcare records, is retained only for as long as necessary
to:
• Provide ongoing or follow-up services
• Meet clinical, legal, and regulatory record-keeping requirements
• Resolve disputes or enforce agreements
Retention periods may vary depending on the type of data, the nature of services provided, and applicable laws. Medical records are typically retained in accordance with professional standards and Indian healthcare regulations.
• Provide ongoing or follow-up services
• Meet clinical, legal, and regulatory record-keeping requirements
• Resolve disputes or enforce agreements
Retention periods may vary depending on the type of data, the nature of services provided, and applicable laws. Medical records are typically retained in accordance with professional standards and Indian healthcare regulations.
Your Rights
Subject to applicable data protection laws in India, you may have the right to:
• Access your personal data and obtain information about how it is processed
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of data, where legally permitted
• Withdraw consent for specific processing activities (where consent is the legal basis)
• Nominate another person to exercise your rights in the event of death or incapacity
• Lodge a complaint with the Data Protection Board of India regarding our data practices
Requests can be made using the contact details provided below. We may require identity verification before fulfilling requests to protect your privacy and security. Please note that certain rights may be subject to legal limitations or exceptions.
• Access your personal data and obtain information about how it is processed
• Request correction of inaccurate or incomplete information
• Request deletion or erasure of data, where legally permitted
• Withdraw consent for specific processing activities (where consent is the legal basis)
• Nominate another person to exercise your rights in the event of death or incapacity
• Lodge a complaint with the Data Protection Board of India regarding our data practices
Requests can be made using the contact details provided below. We may require identity verification before fulfilling requests to protect your privacy and security. Please note that certain rights may be subject to legal limitations or exceptions.
International Data Transfers
Your personal data is primarily processed and stored within India. If personal data is
transferred or stored outside India, we take reasonable steps to ensure appropriate
safeguards are in place to protect your information in accordance with applicable Indian
data protection laws and regulations.
Children's Privacy
Our services may be provided to children and minors under the supervision and consent of a parent or legal guardian. We handle children’s personal data with enhanced care
and in accordance with applicable laws. We do not knowingly collect personal data from
children without appropriate parental or guardian consent where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on our website with a
revised effective date. We encourage you to review this policy periodically. Continued
use of our services after changes are posted constitutes acceptance of the updated
policy.
Grievance Redressal
In accordance with Indian data protection regulations, we have appointed a Grievance
Officer to address your concerns regarding personal data processing.
Grievance Officer: Full Name [Authorised Person]
Email: grievance@resonnocare.com (or any officially monitored email)
The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt, as required under Indian law.
Grievance Officer: Full Name [Authorised Person]
Email: grievance@resonnocare.com (or any officially monitored email)
The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt, as required under Indian law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Resonnocare Healthtech Pvt Ltd
Email: [info@resonnocare.com]
Phone: [9971823800]
Address: [403, 4th Floor, M3M Urbana commercial tower, Sector 67, Gurgaon, Haryana]
Website: [https://resonnocare.com]
Resonnocare Healthtech Pvt Ltd
Email: [info@resonnocare.com]
Phone: [9971823800]
Address: [403, 4th Floor, M3M Urbana commercial tower, Sector 67, Gurgaon, Haryana]
Website: [https://resonnocare.com]
Note: This Privacy Policy is designed to comply with Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA). We recommend having this policy reviewed by legal counsel to ensure full compliance with all applicable regulations.